We ship all packages on business days only.
For orders under $99 – shipping is $9.99
For orders from $99 and over – shipping is FREE!
We try our best to ship orders to our customers as soon as possible, but in most cases we ship the next business day after the order is received. As soon as the order is shipped we will email you a tracking number.
We ship by UPS or FedEx depending on the ordered items. Please note that some goods in one order could be shipped separately from different warehouses.
For the moment we ship within the Contiguous United States only (we do not ship to Alaska, Hawaii, Puerto Rico). Please note, that we do not accept orders for PO or APO boxes shipping via USPS.
When providing a shipping address, please ensure that the address supplied is full and correct!
Depending on the final destination it takes 1-7 business days for the order to arrive to you after it has left the company’s warehouse. Please note, we require 1-2 business days to process your order.
Received Wrong Item
If you have received a wrong item please send us an e-mail with all details to firstname.lastname@example.org with a subject “I RECEIVED THE INCORRECT ITEM”
If your tracking number says it was delivered, but you never received it please send us an e-mail with all details to email@example.com with a subject “LOST PACKAGE CLAIM” and we will put in a claim with the package delivery company. It can take up to 8-10 business days before they are able to locate your item. When we will get an update from the package delivery company as to where your package is before we send either a replacement or refund.